Here are some of our most Frequently Asked Questions.
When will my order ship?
You can see your actual order ship-by date in your order email which was sent at the time of ordering, or by logging in to your account.
Our Standard Orders take about 10 - 12 days to process and ship (international orders may take longer). This is because we are not able to stock the thousands of products it would take to cover all the variations of designs, colours and sizes that would be required to do so.
These shipping times may change, particularly at peak times, like Christmas. Prior to checkout, you will be given the actual ship by date.
Can I just print one thing?
Yes of course. Our minimum order is one.
Are the designs used able to be printed on all of your other products, too?
In many cases, yes. Just check out the other products you are interested in, as they may already be available with the same designs.
What types of printing do you offer?
We offer high quality digital direct to garment printing (not transfers).
Digital printing means we can print high detail images without limiting the number of colours in a design, as well as printing photographic quality. The ink adheres to the fabric of the garment underneath which means the print feels much softer than a traditional screenprint.
Our bolder, brighter Innobella Textile Inks are water-based pigment inks that are Okeo-Tex Eco-Pass certified and CPSIA compliant. They have exceptional washability if cared for correctly. The result is a great looking garment that looks brighter, longer. brighter, longer with proven washability as evidences by AATCC wash tests, where our inks score 4.0 or higher on every test.
Are the images with models wearing the exact same product that you are selling?
No. The model images are indicative only, but represent what the finished product will look like as closely as is possible with such mock-up images.
What products can I print?
We currently print onto high quality AS Colour cotton t-shirts, hoodies and sweatshirts, as well as high quality coffee mugs. All of these are available on this site.
Where are your t-shirts from and are they ethically produced?
We print onto high quality AS Colour cotton which use hand-picked factories with safe, fair, legal and humane working conditions. They are Child Labor Free. You can find out more here.
What if something is out of stock?
Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.
How do I know what size I need?
The measurements are given for each product on the website. Body Width is measured flat from seam to seam, usually under the armpit. Body Length is measured from the shoulder to the hem. Please note that measurements can vary +/- 2.5cm, this is within our supplier's tolerance.
How to I reorder a previous order?
You just log in to the website, with your username and you can reset your password if you’ve forgotten it. Then you go to your previous orders, click the checkbox on the left next to the order you want to reorder and then click reorder at the top right. This will add your previous order to the cart, where you can then go in and edit it for sizes, quantity, colours etc, or duplicate it if you want to make some more changes.
How do I take care of my print?
For the best results, wash inside out on a cool wash. Your print will last longer if you don't tumble dry, and use a cool iron only if necessary.
Can I pick up my order?
Sorry no, in order to keep our prices down and pass those savings on to you, we are an online store only.
Do you ship internationally?
Yes. Refer to the shipping page for further information.
If you have any further questions, please don't hesitate to contact us.